Who Do Stratstone think they are

Discussion in 'Dealers, garages, specialists, companies and other sellers and retailers' started by fireblade1, Dec 4, 2018.

  1. 5 Dec 2018 at 2:31 PM #21
    Schuey

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    Ah mate sorry to hear this, yep this is what they do, they pretend they are talking from the dealership until you actually ask them, then they can't lie. Luckily for me, I'm on first name terms with my local dealership, so I email the Service Manager who gets his fittest service girl to ring me up and get me fitted in!
     
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  2. 5 Dec 2018 at 5:17 PM #22
    fireblade1

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    Lol top man, who do you use out of interest matey?
     
  3. 5 Dec 2018 at 5:47 PM #23
    Schuey

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    I use Rybrook Wolverhampton mate even though they are not my most local, that would be Sytner Tamworth. They've done well for me and always match prices for MP parts.
     
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  4. 5 Dec 2018 at 5:56 PM #24
    fireblade1

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    Nice one mate, even if it means driving further a field I’m not entertaining any of these big concerns anymore :thumbsup:
     
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  5. 5 Dec 2018 at 10:16 PM #25
    jayukRS

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    Stratstone don't even know what tyres my car needs and then when they source the correct ones they wanted over £500 a corner.

    As @Schuey said rybrook Wolverhampton are bob on and to be fair sytner Leicester are too apart from the premium they like to charge.

    I think it was the call centre side which fooked my tyre situation up. I could never get through direct to the dealers service desk. Pretty sure sytner Leicester haven't implemented this as I aways mange to get to speak to the service department direct.
     
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  6. 6 Dec 2018 at 9:00 PM #26
    marrow

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    I had the same issue with stratstone hull they where a nightmare from start to finish with my x5 so much so that I went to merc and bought an a45 Amg to replace it instead of the M4 that I had planned ! Couldn’t bare the thought of similar issues and carry on with that dealer. Won’t buy from them ever again tbh or let them near my e46 for servicing etc.
     
  7. 19 Jan 2019 at 5:31 PM #27
    V8EDD

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    I work for the same company (well Pendragon) The main primary roll for the contact centre is to answer the phone and take a basic booking. The booking then goes to site on approval and they basically tidy it up. If the site is being ran correctly they should confirm with the customer the booking. The problem comes when sites don't do this. We were pulling our hair out few months back when we weren't on top of approvals, now we don't get as many issues.

    Best thing to do if you want to speak to site is just say you want to. They'll email the service leader and request they give you a call back. Or I find if you call the number, option 2 and then just leave it, it'll go through to site (well it works that way for EH sites not sure for Stratstone but I'd imagine it's the same)

    People need to realise when you have these big dealer groups it's a lot cheaper to have a centralised call centre, most times they are also open longer hours too. You imagine having 2/3 members of staff for each of the 200+ sites we have, would cost a small fortune.
     

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