******Update in Regards to COVID-19******

Discussion in 'Cotswold BMW Parts' started by cotswoldbmwmini, Mar 24, 2020.

  1. 24 Mar 2020 at 9:37 AM #1
    cotswoldbmwmini

    cotswoldbmwmini Sponsor

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    Hi All,

    Following on from the governments announcement in regards to COVID-19, we can confirm that Cotswold Motor Group is currently closed to the general public.

    We do have a skeleton staff on site to serve the emergency services and key workers.

    We will do our best to respond to any forum enquiries or emails during this time and appreciate your patience and understanding in these difficult times.

    Please send through any enquiries as usual through the forums or email us directly on [email protected] and we will respond as soon as possible.

    We hope you all are staying safe during this time.

    Many Thanks
    Cotswold Motor Group
     
    Last edited: Mar 25, 2020
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  2. 26 Mar 2020 at 4:25 PM #2
    cotswoldbmwmini

    cotswoldbmwmini Sponsor

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    I am sad to say that Cotswold Motor Group is now TEMPORARILY CLOSED for business and we will NOT be able to reply to any requests sorry

    We will update when we know we are back open again

    Many thanks for your support, patience and understanding in these tough times

    Take care all and stay safe

    Cotswold Motor Group
     
  3. 30 Mar 2020 at 9:27 PM #3
    domf

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    Wishing you all well in these difficult times.
     
  4. 31 Mar 2020 at 7:31 PM #4
    M3LCL

    M3LCL A mere Chipper

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    Do you know if my parts will be delivered that I ordered before the closure ref P33835
     
  5. 15 May 2020 at 10:20 AM #5
    cotswoldbmwmini

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    Hi,



    Thank you for your enquiry and apologies for the delay due to Covid-19



    We now have a skeleton staff on site to deal with enquiries and hopefully start sending out orders in the next week or so



    If you still require a quote then please resend your enquiry to [email protected] and we will respond asap



    Many thanks
     
  6. 20 May 2020 at 7:57 PM #6
    Dinnis

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    Hi guys,

    First off I’m a key worker, honestly Lol sent you an email.

    thanks guys hope your all keeping safe

    Dinnis
     
    Last edited: May 20, 2020
  7. 24 May 2020 at 10:25 PM #7
    dradmall

    dradmall Rocking a new hat

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    Hi I did email and got an email saying your still closed. Is this the case?
     
  8. 26 May 2020 at 10:50 AM #8
    Dinnis

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    I’ve not had a reply from my email either
     
  9. 26 May 2020 at 12:20 PM #9
    cossie1

    cossie1 Achieved official socks

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    I emailed them 3 times about getting my car serviced.

    Had no reply so took it to another dealer that did reply.

    Now i've had an email and a text telling me my car is due a service and to give them a call to book it in :muttley:
     
  10. 26 May 2020 at 1:18 PM #10
    dradmall

    dradmall Rocking a new hat

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    Have now ordered from another branch. Will have it with me Thursday
     
  11. 1 Jun 2020 at 11:08 AM #11
    mitesh33

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    Hi Mate, where did you order your parts from? I need to order a few bits but Cotswold are not replying. Cheers
     
  12. 1 Jun 2020 at 11:17 AM #12
    dradmall

    dradmall Rocking a new hat

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    Hi mate, I ordered through partridge BMW. They were also cheaper than Cotswold
     
  13. 1 Jun 2020 at 11:21 AM #13
    mitesh33

    mitesh33 Rocking a new hat

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    Cheers mate, I'll drop them an email
     
  14. 1 Jun 2020 at 5:35 PM #14
    Mr Burns

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    Cotswold are back working, but fighting through a backlog.

    Email response is still pretty quick and service excellent as always.

    Bear with them.
     
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  15. 5 Jun 2020 at 1:44 PM #15
    cotswoldbmwmini

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    Hi,

    Apologies for the delay but with over 10 weeks worth of enquiries to plough through we are still trying to catch up with limited staff still.
    If you do still require assistance, please email [email protected] and we will get back to you as soon as possible.

    Many thanks
     

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