Dan - There's a girl at AF called Rebecca McDonagh (Beccy?) who took a lot of time helping me out with my proof of no claims. She had to do quite a bit of chasing around as my previous insurance company were dragging their heels a bit and being awkward, as I'd been trying for the past 6 weeks! Anyway, she sorted it all out for me and I'm very happy with AF because of her service. Let her know she's awesome!..