Should i let this go

Discussion in 'E90 Saloon / E92 Coupe / E93 Convertible M3 (2008-2013)' started by oliver5109, Jan 9, 2020.

  1. 9 Jan 2020 at 3:46 PM #1
    oliver5109

    oliver5109 On the path

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    Long story short, I took my car to vines Redhill for the big service. Managed to get it at a cracking price of £540 which was great. Got my car back the oil was half-filled so it went back to get this rectified and to do another vehicle check as there were strange noises.

    During this period they "isolated the noise" it was interference from the head unit they unplugged and plugged it back in. Charged me £120. Checked the car over and said everything was fine.

    Collection day comes and the service technician says it's £420 outstanding for an oil check and the stereo issue. (By the way, they did the stereo work without informing me or running it by me just sent me an email saying I owe them money) After a long back and forth I was forced to pay the £120 to get my car back.

    Went to my car and noticed a giant scratch on the door, and a crack in the carbon fibre roof topcoat (these were actually in line with one another). I went back to the service rep and expressed my disappointment in the way my car was handed back. I always ask for no-wash but they ignored me.

    Dropped the car back on Tuesday and they said they will sort the roof and the door. I said the cut is quite deep and it won't be able to be buffed out. Anyway, Wednesday I got an email saying the door is done it was buffed out (waiting to see the holograms when I collect) but that they won't do the roof as it looks like a stone chip and bird poo caused this. They said they used proper lighting and equipment to see that there was acidic residue from bird droppings and that's the reason for the crack. The body shop technician and head of business both looked and agreed they aren't at fault.

    They checked the hand in sheet and there was not a mark on the car or roof when it was given to them, other than kerbed rims. I've been going back and forth about this with them. Do I have a point here? I managed to get the £120 refunded because their "fix" didn't fix the noise, it was actually a bare wire from the ECU power cable recall that is causing this.

    They also said don't copy in Graeme Grieves just deal with them. The best they can offer me is a good deal on a used car on their forecourt but I don't really want to get into finance again... and i'm not sold on the current M3/4 something feels off.
     
  2. 9 Jan 2020 at 5:06 PM #2
    ZakCo

    ZakCo A mere Chipper

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    I would be tempted to go to Small Claims Court and generate as much publicity as I could... :bruce_lee:
     
  3. 9 Jan 2020 at 5:40 PM #3
    M2Nel

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    I would tell them to stick there new car up there crack!!

    Dont follow the pricing if it was £540 for the service +120 how come they asked for £420?
     
  4. 9 Jan 2020 at 7:03 PM #4
    oliver5109

    oliver5109 On the path

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    I’m going to try and find a reasonable route without having to go through this I reckon. But it should definitely be considered.
    sorry to add clarity. The service was £540.

    it then went back in because they didn’t do some stuff properly. They then charged me £120 because they unplugged and plugged back in the head unit.

    Now off the back of this I’ve been informed that my headlight has died due to moisture and it’s 1587 to repair. Out of good will they have reduced this to 1508 .

    Just seems like in their care there’s problem after problem. I asked if it’s possible that something was left open during the vehicle check but they’ve assured me everything was sealed tight.
     
  5. 9 Jan 2020 at 7:58 PM #5
    M2Nel

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  6. 9 Jan 2020 at 8:51 PM #6
    MarkRF

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    The paradox that is desirable FBMWSH.
     
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  7. 9 Jan 2020 at 8:59 PM #7
    stuartk

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    This is exactly why my M4 is now looked after by a specialist.
     
  8. 9 Jan 2020 at 10:27 PM #8
    oliver5109

    oliver5109 On the path

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    unfortunately my headlight is the adaptive one I’ll check eBay for it. They said it’s the motor that’s gone.

    Exactly that I was torn between the two for a while and opted for the BMW service. Big mistake imo now. Starting to feel like FBMWSH isn’t always worth it.
    what specialist do you use? I was thinking Munich legends moving forwards. It’s a bit of a drive but I’ve only heard good things.
     
  9. 9 Jan 2020 at 10:29 PM #9
    stuartk

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    I'm in the Midlands but I use SimtekBM. He does our 435d and M4. He uses all genuine parts and updates the idrive service history so warranty remains.
     
  10. 10 Jan 2020 at 9:09 AM #10
    Flapps

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    Vote with your feet and go elsewhere......and as already mentioned, consider small claims court.
     
  11. 10 Jan 2020 at 9:26 AM #11
    Subzero269

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    Your posts are...quite confusing

    I guess the obvious question is....is there acidic residue where the crack is? Is there an old bird dropping?

    You're talking about a dealer doing some minor damage to your car during a service, then start talking about not wanting to buy a used car from their forecourt?? How has that suddenly come into it??
     
  12. 10 Jan 2020 at 9:59 AM #12
    Boxa

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    FBMWSH isn't worth the paper its written on. Why anyone would pay any kind of premium for it is beyond me, you're far more likely to pick up a well maintained car if its been serviced and looked after by a specialist.
     
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  13. 10 Jan 2020 at 10:06 AM #13
    oliver5109

    oliver5109 On the path

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    That was their compensation offering a good used car deal. There is no acidic residue on the roof.
     
  14. 10 Jan 2020 at 10:17 AM #14
    Subzero269

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    The compensation they were offering for slightly scratching your door, then successfully buffing it out was....to offer to sell you a new car from their used car forecourt?

    Are...they having you on? Or....huh?
     
  15. 10 Jan 2020 at 10:56 AM #15
    ndj

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    100% hold them to account and don't be fobbed off. Deal with the organ grinder not the monkeys. Follow-up every verbal communication in writing. If you're not getting what you believe is reasonable drop the potential for small-claims court into the discussion. If you're out-of-pocket due to their negligence it's up to them to at least return you to a "net-zero" position. Keep us posted.
     
  16. 10 Jan 2020 at 4:27 PM #16
    lemansblue

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    no, do not let it go. IF you want this put right, you will gave to pay out your own pocket! They have clearly cause this damage to a possession you paid a lot of money for! Wtf is wrong with people that work at these dealerships. Unfcking believable, im fuming for you!
     
  17. 10 Jan 2020 at 8:50 PM #17
    oliver5109

    oliver5109 On the path

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    I can’t tell if you’re being sarcastic? But it’s not just the door it’s the roof and somehow in their care the headlight has water damage and was there after they moved it post wash. The headlight that is now broken was replaced under warranty two years ago.

    it’s cheaper for them to not fix this and try and push me into a new car I imagine. Hence the offer to up sell me at a good price.

    I will be. Customer service has been BCC’d in every email and they emailed me today at 5PM to see if everything is OK they aren’t happy it seems.

    This has come at the worst time as I’m trying to save for my first house and I’m still quite young. Don’t need this stress right now. Im going there tomorrow to pick up the car I’ve not seen it since I dropped it off for the work. I’m expecting loads of holograms on the door if they buffed out a deep scratch.
     
  18. 10 Jan 2020 at 8:55 PM #18
    Nunga

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    Desirable? It seems to be nothing but endless problems using main dealers.
     
  19. 10 Jan 2020 at 9:02 PM #19
    Nunga

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    In fairness I had my steering wheel airbag recall done and when I got my E46 back the lower trim had these terrible gouges in it from where someone had pried it off with a screwdriver. I emailed them, got nothing in reply, but when BMW Germany Customer Service emailed, asking about my experience I was pretty blunt and said I was very annoyed by the damage, and the lack of response on their part. A day later, phone call, appointment, courtesy car, replaced lower trim on steering wheel.

    That said, it should never have been damaged in the first place.
     
    Last edited: Jan 11, 2020
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  20. 10 Jan 2020 at 9:31 PM #20
    Hopz121

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    Jim from @ Munich Power is literally down the road from Vibes Redhill.

    Thats the local specialist you want to be heading to!
     
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