Ratchet strap - 1 BMW M3 - 0

Discussion in 'F80 M3 Saloon / F82 M4 Coupe / F83 M4 Convertible (2014-present)' started by Telsy, May 16, 2019.

  1. 16 May 2019 at 6:37 PM #1
    Telsy

    Telsy Achieved official socks

    Joined:
    Sep 26, 2010
    Messages:
    8,348
    Likes Received:
    592
    Trophy Points:
    113
    Location:
    Southampton
    Your Motor:
    2017 F80 M3 DCT Comp pack
    Colour Combo:
    Silverstone / Black
    Driving from Southampton to Norwich yesterday when a lorry on the A12/A14 ran over a ratchet strap:

    [​IMG]

    Which then flicked across the road and under the front of my car.

    Couple of moments later as I was pulling off of the A14 into the services to inspect the damage, the 'Low Oil Pressure warning, stop as soon as safe to do so' message boinged up :eek:

    [​IMG]

    [​IMG]

    It has smashed a hole in the front splitter and there is a bit of damage to the bumper and bonnet where I assume the strap or something flew up as the actual ratchet went under and broke what I hope is only an oil cooler pipe. Car was obviously leaking oil for the short distance I drove after it happened as it is splashed around the underside of the car and the wheel arch.

    I was impressed with BMW Emergency Services who had a recovery truck to me in under 30 mins, just couldn't work out how to get the thing into neutral, so ended up using some plastic sled under the rear wheels called 'slim jims' to skid the car on the winch. I wasn't too happy about this, but the guy assured me it was a legitimate way to winch a car that was stuck in gear.

    The car and I were recovered to Cooper Ipswich and within a short while was handed a 320D Tourer hire car from Enterprise.

    So far so good, just awaiting Cooper to inspect the car and provide their diagnosis, which I hope is simple and quick to fix with them being able to get the car back to me over the weekend - fingers crossed.

    I am a bit gutted, but hopefully its not too serious and it could have been much worse. Just be careful out the guys and gals :peace:


     
    Last edited: May 16, 2019
  2. 16 May 2019 at 7:13 PM #2
    Jacko 11

    Jacko 11 Achieved official socks

    Joined:
    Feb 8, 2018
    Messages:
    1,704
    Likes Received:
    417
    Trophy Points:
    83
    Your Motor:
    M3 F80 CP
    Hope it gets sorted quickly for you Terry. I know it’s a PITA but no one hurt and your car will be repaired.
     
    Telsy likes this.
  3. 16 May 2019 at 7:19 PM #3
    redfred

    redfred Achieved official socks

    Joined:
    Oct 24, 2013
    Messages:
    3,275
    Likes Received:
    694
    Trophy Points:
    113
    Location:
    Teesside
    Your Motor:
    2017 M3 cp black on full black with all the carbon bits
    That’s a bitch but at least you were near a Greggs.
     
    rsk21, TigMik and Raif like this.
  4. 16 May 2019 at 9:27 PM #4
    Melvyn

    Melvyn Achieved official socks

    Joined:
    Jan 29, 2014
    Messages:
    12,404
    Likes Received:
    768
    Trophy Points:
    113
    Your Motor:
    2018 M3CS
    Gutted for you Terry.
     
  5. 16 May 2019 at 9:31 PM #5
    DCF80

    DCF80 Wearing official robes

    Joined:
    Apr 1, 2018
    Messages:
    359
    Likes Received:
    85
    Trophy Points:
    28
    Your Motor:
    2015 F80 M3
    Colour Combo:
    YMB / Silverstone II
    :(

    Hope it’s a quick repair.
     
  6. 16 May 2019 at 9:34 PM #6
    Alex0

    Alex0 Achieved official socks

    Joined:
    Jan 7, 2017
    Messages:
    989
    Likes Received:
    210
    Trophy Points:
    43
    Your Motor:
    2017 M4 CP + Exige V6 S
    Colour Combo:
    Silverstone II / Silverstone
    We've got a bleeder!!....Hope it gets sorted asap!...
     
  7. 16 May 2019 at 9:35 PM #7
    Derekh929

    Derekh929 Achieved official socks

    Joined:
    Apr 16, 2016
    Messages:
    2,037
    Likes Received:
    433
    Trophy Points:
    83
    Location:
    Aberdeenshire
    Your Motor:
    AMG C63s Coupe, F56 JCW
    Colour Combo:
    BB - WS CR Roof
    Gutted for you, a few weeks back we were behind a lorry with slack strap and we stayed well back it was tight country road, a biker behind me was edging to get past, lucky he did not as strap went into wheel load shifted and metal end flew out the side of the lorry, if the biker had been there he would have been wiped out.
    I’m glad we stayed back I did flash my lights but they just drove slower until it went in wheels
     
  8. 16 May 2019 at 9:40 PM #8
    M4rkM

    M4rkM Wearing official robes

    Joined:
    Jul 31, 2018
    Messages:
    353
    Likes Received:
    166
    Trophy Points:
    43
    Your Motor:
    2017 M4 Competition Pack
    Colour Combo:
    Mineral white / black
    Horrible, oil cooler needed most likely, hopefuly no lasting damage :(
     
  9. 16 May 2019 at 9:50 PM #9
    Rick448

    Rick448 Achieved official socks

    Joined:
    Oct 22, 2013
    Messages:
    2,090
    Likes Received:
    307
    Trophy Points:
    83
    Location:
    North Lincs
    Your Motor:
    2015 YMB M3 F80
    Colour Combo:
    YMB/Black
    That's bad luck, hopefully an easy and not too expensive repair..
     
  10. 16 May 2019 at 9:58 PM #10
    Telsy

    Telsy Achieved official socks

    Joined:
    Sep 26, 2010
    Messages:
    8,348
    Likes Received:
    592
    Trophy Points:
    113
    Location:
    Southampton
    Your Motor:
    2017 F80 M3 DCT Comp pack
    Colour Combo:
    Silverstone / Black
    I am sure I am in the minority, but I can't stand Greggs :oops:

    Cheers pal, hopefully have all back to glory before too long.

    Wants to be, booked at Silverstone on Monday :bh:

    Can you bring 2 cars Monday?:think::muttley:

    Lucky for the biker there, glad you saw the risk and hung back.

    Hopefully, or just a pipe and some of the trim, all be ok I am sure.

    Yeah, it only dawned on me when I had to sign the service sheet at BMW that I would be paying for it, for some reason my tiny little brain was working along the lines of warranty, no idea what I was thinking that, too much sun I reckon :suicide:
     
    Derekh929, Rick448 and M4rkM like this.
  11. 16 May 2019 at 9:58 PM #11
    Redman

    Redman Achieved official socks

    Joined:
    Jan 17, 2011
    Messages:
    7,931
    Likes Received:
    286
    Trophy Points:
    83
    Location:
    NW London
    Your Motor:
    2018 M3 CP Individual
    Sorry to hear hate things like this. Don’t worry about the splitter car will look nicer with just the carbon corners :thumbsup:
     
  12. 16 May 2019 at 10:02 PM #12
    Telsy

    Telsy Achieved official socks

    Joined:
    Sep 26, 2010
    Messages:
    8,348
    Likes Received:
    592
    Trophy Points:
    113
    Location:
    Southampton
    Your Motor:
    2017 F80 M3 DCT Comp pack
    Colour Combo:
    Silverstone / Black
    Cheers fella, I do know ever such a nice chap who was knocking about, but will have a think about what to do on the front after a bit.
     
  13. 17 May 2019 at 2:11 PM #13
    Telsy

    Telsy Achieved official socks

    Joined:
    Sep 26, 2010
    Messages:
    8,348
    Likes Received:
    592
    Trophy Points:
    113
    Location:
    Southampton
    Your Motor:
    2017 F80 M3 DCT Comp pack
    Colour Combo:
    Silverstone / Black
    Update - I take all the praise back!

    Car still not looked at, left messages and awaiting calls back etc. The call back I get is to say that I should not have been recovered by BMW assist and should not have been given a replacement car as it is not a warranty claim - I just did what the message on the drive told me to do, which was to call BMW assist!

    Now they are proposing to charge me for the hire car for the period i have had it and to return it by 5:30 - I am in Southampton, they are in Ipswich - hmmm interesting!

    So have now had to open a claim with my insurer only to find that I can only get a courtesy car from them if I use their repairer, which is not BMW, but is BMW approved.

    Still awaiting call back from the Service Manager at BMW Ipswich, but any thoughts on what to do?
     
  14. 17 May 2019 at 2:30 PM #14
    Jacko 11

    Jacko 11 Achieved official socks

    Joined:
    Feb 8, 2018
    Messages:
    1,704
    Likes Received:
    417
    Trophy Points:
    83
    Your Motor:
    M3 F80 CP
    You can have the repairs done through any garage but your insurer does not have to supply a courtesy car. So if you choose Ipswich then they could provide you with a loan car. However you probably need the work done near home. I would discuss with your insurer whether the car can be recovered or can Ipswich complete but might cause issues later if not happy with the work.

    I certainly would not be paying any hire car charges.
     
  15. 17 May 2019 at 2:30 PM #15
    buddys dad

    buddys dad On the path

    Joined:
    Apr 26, 2017
    Messages:
    117
    Likes Received:
    10
    Trophy Points:
    18
    Location:
    Leicestershire
    Your Motor:
    2017 bmw M3
    Colour Combo:
    Mineral White
    You could mention The Financial Ombudsman to your insurers.
    https://www.financial-ombudsman.org.uk/
    Go straight to a Supervisor rather some drone reading a script off a screen.
    I believe that they cannot force you to use only the repairer they have an "arrangement" with.
     
  16. 17 May 2019 at 2:34 PM #16
    Telsy

    Telsy Achieved official socks

    Joined:
    Sep 26, 2010
    Messages:
    8,348
    Likes Received:
    592
    Trophy Points:
    113
    Location:
    Southampton
    Your Motor:
    2017 F80 M3 DCT Comp pack
    Colour Combo:
    Silverstone / Black
    Apparently, I cant have a paid for courtesy car if its not the insurers own selected repairer, they use BMW approved, but not BMW.. The most annoying part is trying to get hold of anyone to speak to!
     
  17. 17 May 2019 at 2:35 PM #17
    Telsy

    Telsy Achieved official socks

    Joined:
    Sep 26, 2010
    Messages:
    8,348
    Likes Received:
    592
    Trophy Points:
    113
    Location:
    Southampton
    Your Motor:
    2017 F80 M3 DCT Comp pack
    Colour Combo:
    Silverstone / Black
    This is true.

    They are saying I can get repaired at any centre, but that only their centres provide courtesy cars. Neat way to true and get round it!

    If I can speak to the service manager at BMW, I might ask if he has a demo I can test drive for a few days. That way, he gets the work and I get a car.
     
  18. 17 May 2019 at 2:39 PM #18
    MaximumBob

    MaximumBob Achieved official socks

    Joined:
    Feb 11, 2014
    Messages:
    3,508
    Likes Received:
    264
    Trophy Points:
    83
    Your Motor:
    2017 M4 CP
    I'd be inclined to return their loaner and hire a cheap car myself....if the dealer hasn't got any spare courtesy cars available.
     
  19. 17 May 2019 at 2:39 PM #19
    Jacko 11

    Jacko 11 Achieved official socks

    Joined:
    Feb 8, 2018
    Messages:
    1,704
    Likes Received:
    417
    Trophy Points:
    83
    Your Motor:
    M3 F80 CP
    Who is the insurance co?

    When I had mine done a few years back I didn’t use the approved repairers but BMW and it was the BMW garage that sorted the car and claim went through. Although in your situation you need a car ASAP. They should provide you with a list of approved repairers and whilst it is at Ipswich BMW ask the to provide a quote for repairs and then you can see exactly what needs doing
     
  20. 17 May 2019 at 3:01 PM #20
    Telsy

    Telsy Achieved official socks

    Joined:
    Sep 26, 2010
    Messages:
    8,348
    Likes Received:
    592
    Trophy Points:
    113
    Location:
    Southampton
    Your Motor:
    2017 F80 M3 DCT Comp pack
    Colour Combo:
    Silverstone / Black
    Makes sense. It’s an enterprise car and they want it back in Ipswich where I was recovered and I live in Southampton which is where I am now. Trying to agree with service manager/enterprise to atleast wait until car is assessed, because until they do, they don’t really know it’s not warranty work do they!
     

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice