Charged for service while on service package!?

Discussion in '1 Series, 2 Series, 3 Series, 4 Series, 5 Series, 6 Series, 7 Series and 8 Series' started by Jimbo1976, Sep 24, 2018.

  1. 24 Sep 2018 at 11:21 PM #1
    Jimbo1976

    Jimbo1976 A mere Chipper

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    Hi, as per title! On November 15th 2017 I put my M135 into my local dealer for an oil and micro filter service. I asked about the service package I understood was valid on the car, but they told me it expired. As I had bought the car from someone telling me that the package was valid I was a little miffed. However, with it being a busy time for me I paid the bill and moved on.

    Fast forward to last week. I put the car in for the brake fluid replacement, and was told that it was free due to the service package being valid!!!!

    Would it be unreasonable to expect refunded for the oil service, given it was their error? I asked a service advisor today and his attitude couldn’t have been worse. He literally shrugged his shoulders! I’m now waiting for the service manager calling me back. This was their error, and I had asked at the time.
     
  2. 25 Sep 2018 at 12:55 AM #2
    R60BBA

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    No it's not unreasonable to ask for your money back if the car is still under the service pack. You should ask for it back in full and try and get some freebies (some carbon bits or something) out of them for causing you the inconvenience. If they're not interested then threaten to file a complaint with BMW UK.

    It also might be worth finding out your expiry date however.
     
  3. 25 Sep 2018 at 6:37 AM #3
    E46CoupeM3

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    As soon as he shrugged may as well go to BMW customer services
     
  4. 25 Sep 2018 at 7:38 AM #4
    MADMUNK

    MADMUNK A mere Chipper

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    and they seem to be as much use as a chocolate teapot aswell!!:roflmao:
     
  5. 25 Sep 2018 at 8:07 AM #5
    E46CoupeM3

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    I guess next move would depend if payed on credit card and if there is an angle on that
     
  6. 25 Sep 2018 at 3:54 PM #6
    Ursicles

    Ursicles On the path

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    BMW have a customer service team?

    Damn.... since when?
     
  7. 25 Sep 2018 at 5:34 PM #7
    Dcdad43

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    The service packs tend to run from when the car was first registered by the 1st Owner.

    My car had a five year service pack when I bought it.

    A while ago the service packs only ran for 4 years IIRC

    BMW have since messed about with how long the service packs run for, from 1st Jan 2017 the service packs run for 3 years IIRC.

    How old is the car?

    I wouldn't put it past the clowns at the dealer to get wrong as to when a service pack expires............either way.

    dcdad.
     
  8. 25 Sep 2018 at 6:34 PM #8
    AMD

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    If you did pay with a credit card, you are protected under the Consumer Credit Act, and you can threaten the dealer with putting the transaction in suspense, which will deduct the money from their account.

    If they still ignore that, then a nice letter with small claims court mentioned in it should help
     
  9. 25 Sep 2018 at 10:22 PM #9
    Jimbo1976

    Jimbo1976 A mere Chipper

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    The service manager called me this afternoon, and said he will speak to BMW UK about claiming it back. I’m waiting to see what he comes back with, then I will push the fact that it was an oversight on their part.
     
  10. 26 Sep 2018 at 7:02 AM #10
    gary w31

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    I’m unsure why he needs to speak to BMW UK to claim it back. They did the work. They pocketed the money. Simples. They should refund. The only reason they’d need to speak to BMW is to check it has a service pack, which they should be able to do on the computer.
     
  11. 26 Sep 2018 at 9:00 AM #11
    estoril m3

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    You should have checked on the BMW service pack website before you went so you knew for definite if it was covered or not...

    Easy to check any BMW yourself - including ones for sale at dealers that don't advertise it comes with it...

    https://www.bmw-service.co.uk/

    If it was hope you get your money refunded....:thumbsup:
     
  12. 26 Sep 2018 at 12:34 PM #12
    Jimbo1976

    Jimbo1976 A mere Chipper

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    I never thought, otherwise I would have and that would have saved me the hassle.

    Ironically, I discovered the service pack was valid when I sold the car to a local garage. The car was due a brake fluid change. They called BMW for a price, and I gave them the £78 to cover this. They were then honest enough to call me back and say that when they booked the car in, to the same dealer I used last time for the oil service, they said it would be free as the car had a service package that was valid. Bonus, £78 back! So, even without asking, although I did last time, they disclosed this to the 'customer' once it flagged on their system.

    It just shows it depends on the individual you get to deal with at times! The guy i spoke to on Monday was useless.
     
  13. 26 Sep 2018 at 6:32 PM #13
    E46CoupeM3

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    ^ Hang on, so the first post says you put the car in for a brake fluid service but now the one above says the people you sold it to did but you want a refund (quite rightly) for a service you paid for on a car you no longer own?


    Yeah that sounds way too complicated to ever have any joy even though you are in the right
     
  14. 26 Sep 2018 at 10:31 PM #14
    Jimbo1976

    Jimbo1976 A mere Chipper

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    Yip, slight typo! Apologies for the confusion!Lol.

    I sold the car to my mate a couple of weeks ago who is in car sales. He put it in to the garage, or rather it was kind of both of us as I was paying until the service package being valid raised its head! :)

    As per the latest post it was him notified by the Garage that there was a service pack.
     

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