4 to 8 weeks for a refund?

Discussion in 'Sky Insurance' started by Martyn, Jan 30, 2018.

  1. 30 Jan 2018 at 8:10 AM #1
    Martyn

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    Hi chaps,

    I recently cancelled my newly started policy due to a mechanical issue with the car, upon cancellation I was told it would take 4-8 weeks for my refund to be processed. 4-8 days I can understand, but not 4-8 weeks! :rolleyes:

    How come it takes so long?
     
  2. 30 Jan 2018 at 11:33 AM #2
    SkyInsurance

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    Hi Martyn,

    The 4-8 weeks isn't accurate. We say that refund's can take up to 6 weeks, as the insurer's will manage their accounts on a monthly basis. The refund comes to us which we then process to the customer. However, it's usually quicker than 6 weeks.

    If there's no news in 7-14 days or so, feel free to PM me and I'll see what's what.

    Cheers,

    Alex
     
  3. 30 Jan 2018 at 11:36 AM #3
    Martyn

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    Thanks Alex, the policy was cancelled on the 2nd of Jan so we're almost at 4 weeks already. I'll drop you a line in due course :)

    Thanks again.
     
  4. 30 Jan 2018 at 11:43 AM #4
    EAndy

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    I cancelled mine was supposed to be cancelled on 5th Feb but none-the-less someone at SKY decided to cancel it yesterday straight away not actually an issue now anyway but I got this

    Should I get an further correspondence such as the rebate amount (I'd originally rang and had confirmation) but didn't know if anything else will follow such as timescales, amounts, return your certificate etc?
     
  5. 30 Jan 2018 at 12:57 PM #5
    SkyInsurance

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    If your policy has been cancelled prematurely, then this is an issue I will need to investigate.

    Please PM me your name, postcode, and DOB, and I will take a look and answer your query.


    Cheers,

    Alex
     
  6. 30 Jan 2018 at 12:58 PM #6
    SkyInsurance

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    No problem, and yes, please do.

    Cheers,

    Alex
     
  7. 22 Feb 2018 at 7:45 PM #7
    EAndy

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    Just in the interest of always being fair (complain when bad, make statement when good).

    Cancelled with Sky Feb 5th, refund hit account Feb 20th :thumbsup: they advise 4-6 weeks this took 2 so no complaints.
     
  8. 27 Feb 2018 at 10:28 AM #8
    SkyInsurance

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    Glad to hear it :)
     

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