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Old 6th June 2018, 03:40 PM   #1
Der
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Default My experience with Opie Oils

I just wanted to share my recent experience with Opie Oils. I have been a regular customer for years and have always received a decent service.

This time, I have ordered about 7 litres of Fuchs Titan Race Pro S oil and a few other goodies worth about 100. The parcel was shipped a few days later. While my general experience with Opie was pretty positive, this one was a disaster - after my parcel has not arrived a few days later, I contacted Opie noting that the tracking on the Fedex side is not showing any progress.

Turns out that Opie did not include the correct address on the shipment. While this happens and I appreciate the quick response from the Company, they have done absolutely nothing to fix it, other than "trying" to contact Fedex. After about a week of chasing, I still have no certainty of getting my parcel. I have asked to resend via a different courier, but apparently that was not an option. The tracking is still not showing a delivery date and I am completely lost.

While this is probably a failure on behalf of both Opie and Fedex, I am simply surprised that a Company that large can't fix such a simple incident.
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Old 8th June 2018, 01:27 PM   #2
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The parcel has finally arrived. Opie kindly offered to replace the package, however the Fedex man beat them to it.
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